Items are despatched by courier (3-5 days delivery) or 2nd Class Royal Mail Parcelforce. Please allow up to 7 working days from placing your order to receipt.
In the event that any item is out of stock we will contact you to check whether you wish to delay despatch of your order until all items are available or alternatively to arrange refund of out of stock item(s).
We regret that we cannot send our products to international addresses. Please contact us for p&p rates to IM, HE and ZE postcodes.
Refunds and returns
We hope that you will enjoy our products. However if for any reason you are not happy with them please contact us within 7 days of receipt and we will replace, refund or issue credit against future orders for the items in question. For reasons of quality control, we may ask that you return the products to us.
The information you supply will be used in accordance with the Data Protection Act 1998. We shall not supply it to third parties. However we may email you from time to time with details of events and activities taking place at Ford & Etal Estates. Please contact us if you DO NOT wish to receive such mailings or you can unsubscribe from them using the unsubscribe link in the emails.